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Warranty Information

Window Repair Info

When our customers purchase our products, they are obtaining much more than high-quality windows, doors, siding, and installation. Just as important, they get the peace of mind that Window World of Joliet will stand behind its products for a lifetime. With a clear, long-term commitment to service, we bring unrivaled value to our customers around the country. Our lifetime limited warranty is the strongest warranty of its kind. From the date of installation, Window World of Joliet will be there to service any defects in material and workmanship.

Having Product Issues?

Please visit our virtual maintenance and repair center, where we answer questions about common window issues.

Limited Lifetime Warranty

Subject to the limitations and exclusions below Window World (“Company”) warrants to the original purchaser (“Owner”) that any basic window installed by the Company is free from defects in material for as long as the Owner resides in the home in which windows are installed.

Vinyl Parts Warranty

That under normal use, the white or beige vinyl components of the window will not blister, peel, rot or corrode.

Mechanical Parts Warranty

That all mechanical parts (locks, balances, wheels) are warranted to be free from manufactured defects in material or workmanship. Replacement parts will be supplied at no charge.

Insulated Glass Warranty

The sealed glass unit is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the sealed unit for the life of the window. If the glass unit fails, the Manufacturer will provide the original purchaser a replacement insulated glass unit at no charge.

Glass Breakage Warranty

The Manufacturer will provide the original Owner with a replacement insulated glass unit in the event of accidental glass breakage. Glass breakage warranty does not apply to tempered safety glass, patio doors or architectural shape windows.

Lifetime Window Labor Warranty

That all labor necessary to correct any item covered by this warranty will be provided at no extra charge by the Company for as long as you the original purchasing owner lives in the home.

  • Installation of Insulated Glass units over 12sf will incur a labor charge.
  • Windows located on the second floor or higher may require a scaffolding set-up charge.

This warranty is in addition to the All-Inclusive Window World LIFETIME LIMITED WARRANTY with transferability provisions.

General Limitations and Exclusions

  1. Acts of God (hurricanes, tornados, hail, flooding etc…) acts of war, riots, fire, modifications, and vandalism are not covered by this warranty.
  2. Color variances may occur between replacement parts and weathered original material. Torn screens are not covered under this warranty.
  3. This warranty is exclusively for windows with the Value Plus Package and that are installed by the Company. Any additional products such as doors, installed by the company will carry the warranty provided by the manufacturer. Warranty enforced upon contracted price paid in full.